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Can Making My Site Accessible Increase My Potential Customer Base?


a female standing by an "Open" sign in front of her business

In today's digital age, having an online presence is essential for businesses of all sizes. However, many business owners overlook a crucial aspect of their online strategy: web accessibility. Ensuring that your website is accessible to all users, including those with disabilities, not only aligns with ethical principles but also has the potential to significantly expand your customer base. In this blog post, we'll explore how making your site accessible can increase your potential customer base and why it's a smart investment for your business.


  • Reaching a Larger Audience: By making your website accessible, you open your virtual doors to a broader audience. According to the World Health Organization (WHO), over 1 billion people worldwide live with some form of disability. By ensuring that your site is accessible, you can cater to this large and diverse demographic, including individuals with visual, auditory, motor, and cognitive impairments. In fact, simply making your site accessible can open it up to 20% more people, expanding your reach and potential customer base significantly.


  • Improving User Experience: Web accessibility isn't just about compliance with regulations; it's about creating a positive user experience for all visitors to your site. By implementing accessible design features such as alternative text for images, keyboard navigation, and clear navigation menus, you make it easier for all users to navigate and interact with your website. A seamless user experience can lead to increased engagement, higher conversion rates, and ultimately, more satisfied customers.


  • Enhancing SEO Performance: Accessibility and search engine optimization (SEO) go hand in hand. Many accessibility features, such as descriptive page titles, headings, and alternative text for images, also contribute to improved SEO performance. Search engines like Google prioritize websites that are easy to navigate and provide valuable content to users. By making your site accessible, you not only improve usability for all visitors but also enhance your visibility in search engine results, driving more organic traffic to your site.


  • Building Brand Loyalty: Demonstrating a commitment to accessibility sends a powerful message to your audience about your brand values and inclusivity. When users perceive your website as accessible and user-friendly, they are more likely to develop trust and loyalty towards your brand. Accessibility isn't just about complying with regulations; it's about building meaningful connections with your audience and fostering a positive brand reputation.


  • Staying Ahead of the Competition: In today's competitive market, businesses that prioritize accessibility gain a significant competitive advantage. By proactively making your site accessible, you distinguish yourself from competitors who overlook this crucial aspect of web design. Investing in accessibility demonstrates your commitment to serving all customers, regardless of their abilities, and positions your business as a leader in inclusivity.

In conclusion, making your website accessible isn't just the right thing to do—it's also a strategic business decision with tangible benefits. By reaching a larger audience, improving user experience, enhancing SEO performance, building brand loyalty, and staying ahead of the competition, you can unlock new opportunities for growth and success. Prioritizing accessibility isn't just about expanding your customer base; it's about creating a more inclusive and equitable online experience for all users.


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